Question 1

Is Sigmise free to use?

Accepted Answer

Yes! Sigmise offers a free tier with 100 minutes of transcription per month, plus all core features including live translation, AI summaries, and chat with notes. Upgrade to Pro for 1,000 minutes per month.

Question 2

What are extra minutes?

Accepted Answer

Meeting time you pay for once, with no subscription. The minutes never expire and are used only after your plan's monthly minutes run out, whether you're on Free or Pro.

Question 3

What payment methods do you accept?

Accepted Answer

We use Stripe for secure payments. We accept major credit and debit cards (Visa, Mastercard, American Express). Extra minutes can also be paid with Alipay or WeChat Pay where checkout offers them.

Question 4

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time. Your access will continue until the end of your current billing period, and you won't be charged again.

Question 5

Do you offer refunds?

Accepted Answer

If you're subscribing for the first time, you can ask for a refund within 7 days. Extra minutes you haven't used can be refunded within 7 days of purchase. To request a refund, email support@sigmise.com.

Question 6

How can I see my usage?

Accepted Answer

You can check your transcription usage in the Settings page within the Sigmise app, or visit your dashboard online.

Question 7

Where can I ask more questions?

Accepted Answer

Feel free to reach out to us at support@sigmise.com. We're happy to help!

Pricing

For individuals

Free

Pro

Pricing & Payment FAQ